Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
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MaKailey H., 12/05/2018
I was very impressed today with Byrd Automotive! Growing up a mechanic's daughter, I like to choose places like this for my vehicle maintenance needs/ oil changes instead of other places like Jiffy Lube. My parents have owned a successful automotive shop for 30 years, so I've had plenty experience with what kind of service you should get when taking your car in. My experience today was nothing short of great. I went to Byrd Automotive for an oil change on my lunch break. Was in and out in an hour. Mike was friendly and welcoming. The waiting area was very comfortable... I could have taken a nap on the couch. Paid $50 for an oil change, which was $30 less than what I've been charged at Jiffy Lube in the past. Not only was it cheaper, I wasn't pressured into additional services that I didn't need like I have been at other places in the past. Just an oil change, in and out in no time at all. I highly recommend Byrd Automotive! I will be back in the future!